CYGNUS EVENTS | PRIVACY POLICY
At Cygnus Events, we are committed to protecting your privacy and ensuring a safe experience for all our clients and event participants. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you engage with our services.
1. Who Are We?
Cygnus Events Ltd trading as Cygnus Events is a company registered in England and Wales, Company Registration number 16116622 whose registered address is 67b St Andrews Road, Portslade, East Sussex, BN41 1DB.
Cygnus Events is a full service event management agency providing end to end project management and support services for a range of conference, exhibitions, incentive travel, awards ceremonies, meetings and more.
1. Information We Collect
We may collect personal information that you provide to us when using our services, such as:
Personal Identification Information: Name, email address, phone number, mailing address, and any other information provided through event registration, enquiries, or bookings.
Event-Related Information: Details about events you are attending or planning, such as event dates, preferences, special requirements, and payment information.
Payment Information: Credit card numbers and billing details necessary for event transactions (Note: We use secure payment processors Stripe to collect payment details and handle sensitive financial data).
2. How We Use Your Information
We use the information we collect for the following purposes:
Event Coordination: To organise, manage, and execute events according to requirements and preferences.
Communication: To communicate with you regarding event updates, confirmations, reminders, and any changes to your scheduled events.
Customer Support: To provide assistance, address enquiries, and resolve issues related to our services.
Marketing & Promotions: With your consent, we may send you promotional emails about upcoming events, special offers, or new services. You can opt-out of these communications at any time.
3. Sharing Your Information
Cygnus Events will never sell, rent, or share your personal information with third parties, except in the following circumstances:
Service Providers: We may share your information with third-party vendors or service providers that assist in event planning and coordination (e.g., catering services, venue providers, transportation companies), but only as necessary for event execution.
Legal Compliance: We may disclose personal information if required by law or to protect the rights, property, or safety of Cygnus Events, our clients, or others.
4. Data Security
We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. We use secure server technologies and encryption methods to safeguard sensitive data such as payment information. However, no data transmission over the internet can be guaranteed to be completely secure, and while we strive to protect your personal information, we cannot ensure its absolute security.
5. Retention of Data
Cygnus Events retains personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. Once the data is no longer needed, we will securely dispose of it.
6. Your Rights and Choices
You have the right to:
Access and Update Your Information: You can request access to or update your personal information at any time by contacting us directly.
Opt-Out of Marketing Communications: You can unsubscribe from marketing emails by following the instructions in each email or by contacting us.
Request Deletion: You may request the deletion of your personal information, subject to legal and contractual obligations.
7. Cookies and Tracking Technologies
We may use cookies and other tracking technologies on our website to enhance your experience, analyse trends, and gather demographic information. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. However, some parts of our website may not function properly without cookies.
8. Changes to This Privacy Policy
Cygnus Events reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the revised policy will take effect immediately upon posting. We encourage you to review this policy periodically.
​
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Cygnus Events
Email | info@cygnusevents.co.uk
Address | 67b St Andrews Road, Portslade, East Sussex, BN41 1DB